At Mopslik, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order on Mopslik as per the below mentioned rules.

Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.

1. ORDER LEVEL CANCELLATION

  • You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be refunded to your account / credit card / wallet or any other source depending on the availability of the resource. The refund may not necessarily be processed to the originating source of payment. Thus we may ask you for additional refund options depending on the method available at that time.
  • In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product).

3. SHIPMENT LEVEL CANCELLATION

  • You can cancel the shipment online, after the product(s) inside the order has been shipped.  Applicable refund against the cancelled order will be refunded to your account / credit card / wallet or any other source depending on the availability of the resource. The refund may not necessarily be processed to the originating source of payment. Thus we may ask you for additional refund options depending on the method available at that time.
  • In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
  • In case, user tries to cancel a product which has already been shipped, all the products which are part of same shipment / package will get cancelled.
  • Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
  • In Case a product has been shipped refund will be processed only after the product has been delivered back to our warehouse. The courier partner status of delivery of the product shall be considered final.
  • In case the order is cancelled after the product has been shipped and the customer accepts the package or does not return the product or package then the cancellation should be considered null and void and no refund shall be processed.
  • Order cancellation will not be accepted if the product or package has already been delivered.
  • If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.

Steps to Cancel

As of now orders can be cancelled by sending a message to our whatsapp number. Please keep watching this space for further updates.

Refunds

  • Applicable refund against the cancelled order will be refunded to your account / credit card / wallet or any other source depending on the availability of the resource. The refund may not necessarily be processed to the originating source of payment. Thus we may ask you for additional refund options depending on the method available at that time.
  • Refund will be made only after deducting any applicable forward or reverse shipping charges or any other charges applicable and the decision of Mopslik shall be final and no dispute or negotiation will be entertained.
  • In Case a product has been shipped and returned on account of refusing of package acceptance or wrong address or contact details or unavailability or recipient refund will be processed only after the product has been delivered back to our warehouse. The courier partner status of delivery of the product shall be considered final.
  • In case the product has been returned by the customer after receipt refund will be processed only after the product has been delivered back to our warehouse. The courier partner status of delivery of the product shall be considered final. Any dispute related to delivery status of return shall be settled between the courier and the customer and mopslik shall in no way be involved in it.
  • Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
  • Cancelled orders will not be eligible for earning any loyalty cash or Cashback on Partner Sites.
  • For Cash On delivery orders the same rules as above will apply but the refund will be processed to bank account. No refund will be made in cash. Additionally in this case the COD fees also will not be refunded.