At Mopslik, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Mopslik . Returns will be accepted if applied for within the timelines as mentioned below.
Returns for any product will be accepted only within 3 days from the date of delivery of the product.
The following categories of products are not eligible for return.
Diapers , Baby Feeding , Breastfeeding Products , Wipes , Cream / Lotion /Shampoo / Soaps and other cosmetics , Nursing and Feeding , Eatables and Food items.
No Returns Accepted if any of the below mentioned conditions are not met. In case the customer ships back the product and any of the below conditions are not met then the refund will not be processed.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Mopslik shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
It is the customers responsibility to ship the product to us in case the customer wants to return a product. We do not provide a reverse pick up facility.
It is the customers responsibility to ensure that the courier is delivered properly back to Mopslik warehouse. We do not provide pick up facility. Any dispute related to delivery back to us will be solved between the customer and the shipping company chosen by the customer. Mopslik has no role in this whatsoever.
Forward shipping charges and any other applicable charges ( Like COD charges ) which are not the core price of the product will be deducted while processing the refund.
The goods must be returned to the address from which they are shipped.
Refunds will be processed to a convenient mode available at the time of refund and not necessarily back to the original mode of payment.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end. The mode of refund may depend on the mode of payment used at the time of placing the order. The product and the original packaging must be intact and there should not be any damage to be eligible for a refund.
Once the refund amount is in your FirstCry Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
In order to get the cash refund back to your bank account, please follow below steps:
If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Firstcry will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
Loyalty Cash used during payment will be credited back to your loyalty cash account.
Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the FirstCry Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Firstcry holds the right to deduct the concerned amount from Firstcry Cash Refund and loyalty cash account depending on the mode of the payment of the product.
Credit Cards & Debit Cards
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India.
Mopslik.com is committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
All Credit card and Debit card payments on Mopslik are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Mopslik uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.
Mopslik does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.
You can also pay through Cash On Delivery (COD) : can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 15000/-. Additional COD charges will be applicable that will be informed during checkout.
Refund of Payment
If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven’t paid for your order.